Engati
4.1
35 votes
Start by mapping a common customer question, then turn it into a working conversation in Engati within the same session. Use the visual flow builder to add prompts, quick replies, and fallback paths, and connect each step to actions your team already uses—like collecting an email, creating a ticket, or routing the chat to a human agent. When you’re ready, preview the experience, adjust wording, and publish without writing code.
Once the flow is live, deploy it where your audience already messages you. Engati lets you roll out the same bot across multiple channels such as Messenger, Telegram, Line, Viber, Skype, Slack, and Webchat, so you can keep one central setup while meeting users on their preferred app. Use channel-specific settings to tailor greetings, menus, and handoff rules, and keep your support process consistent across platforms.
After launch, use the built-in tools to improve quality day by day. Train responses by reviewing real conversations, adding new intents, and fixing misunderstood queries. Monitor performance with live operational metrics so you can spot delays, drop-offs, or broken steps quickly. Analytics help you see what users ask most, which paths convert, and where people abandon the chat—so updates are based on data, not guesswork.
For teams running service desks, sales inquiries, or internal help channels, Engati fits into a repeatable workflow: draft a flow, connect integrations, publish to channels, review conversations, and iterate. This makes it practical for support teams that need fast deployment, marketers who want automated lead capture, and operations groups that want reliable self-serve assistance without heavy engineering effort.
Starter
Free
Free Forever with whats app
FAQ with NLP Engine
Basic
Conversational Flow Builder
Basic
Message Broadcasts
Basic
Multilingual Support
Live Chat
Not included
JSON API
Basic
Out-of-the-box Reporting and Analytics
Omnichannel support
Professional
$79.00 per month
$79/month Billed yearly, get 1 month free! With WhatsApp
FAQ with NLP Engine
Basic
Conversational Flow Builder
Basic
Message Broadcasts
Campaign Management
Multilingual Support
Live Chat
Included
JSON API
Basic
Out-of-the-box Reporting and Analytics
Omnichannel support
DocuSense for Cognitive Search
Widget customization - menu, auto popup
Widget branding
File uploads - Website & WhatsApp
Out-of-the-box App Integrations
$19/agent/month
$0.10/user
Business
$249.00 per month
$249/month With WhatsApp
$199/month Without WhatsApp
<p>$249/month Billed yearly, get 3 months free! With whatsApp</p>
$199/month Billed yearly, get 1 month free! Without WhatsApp
FAQ with NLP Engine
Advanced configurations
Conversational Flow Builder
Advanced & Script nodes
Message Broadcasts
Campaign management
Multilingual Support
Live Chat
Included
JSON API
Advanced
Out-of-the-box Reporting and Analytics
Omnichannel support
DocuSense for Cognitive Search
Widget customization - menu, auto popup
Widget branding
File uploads - Website & WhatsApp
Out-of-the-box App Integrations
and more...
Live Chat Agents (additional)
$19/agent/month
$0.08/user
Enterprise
Custom
FAQ with NLP Engine
Advanced configurations
Conversational Flow Builder
Advanced & Script Nodes
Message Broadcasts
Campaign management
Multilingual Support
Live Chat
Included
JSON API
Advanced
Out-of-the-box Reporting and Analytics
Omnichannel support
DocuSense for Cognitive Search
Widget customization - menu, auto popup
Widget branding
File uploads - Website & WhatsApp
Out-of-the-box App Integrations
and more...
Voice Support
SMS Integration
Cloud 2 Enterprise Bridge (for private app integration)
Custom Integrations / Bot Building support
$19/agent/month
Contact Sales
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